Service 02


Frequently Asked Questions

Got a question? We have all the answers to our most commonly asked questions. Fill out the form below if you have a different question.

What is a high performance service?
Our high performance service is for the driver that likes to explore the limits of their vehicle. The service is perfect for a racecar or performance vehicle. K and N oil filter and Penrite racing oil are included as standard. This along with the comprehensive checklist performed including items like spark plugs, brakes, tyres, drive line fluids and suspension give you a complete overview of the vehicle condition. A critical check that is performed is the tension of all chassis and suspension bolts. This service is a must to keep your car at peak performance.

Is a brake check part of the service?
Yes. We carry out a thorough brake check when we perform a service. We check your vehicle for brake pad wear, brake rotor wear, brake drum/ shoe wear, handbrake wear and adjustment, brake hose and brake fluid condition.

Does high performance driving wear my car out faster?
Yes. The additional load placed on a vehicle causes additional wear. This is the reason we introduced the high performance service.

Is your tuner on staff?
Yes the tuner is a staff member and all of the staff are experienced with high performance cars and their needs. All staff drive and own modified cars.

How long does it take to perform a dyno tune?
A touchup tune is generally same day. A fresh tune, including cold start could be 3 days to complete. Many of the current aftermarket ECUs can adjust every aspect of the tune so naturally, the more parameters adjusted the more time is required. The condition of supporting components also impact time to perform the tune. Dyno tuning is one thing you do not want rushed.

What is a touch up tune?
A touch up tune refers to checking the tune and or minor changes being made to the tune. You will want to check your tune whenever any change has been made that may alter the volumetric efficiently or fuel flow of your engine. Changes to the exhaust, inlet and turbo charger are just some examples of items that may alter the engine VE.

In some cases, the better option may be to retune from scratch. If the tune is from an unknown source or the vehicle was not performing strongly this will be the case.

How long do you need the car for general repairs or maintenance?
A service can be performed in a day as can smaller repairs. We understand being without your car is inconvenient. We always discuss expected time frames at the time of drop off.

How much will it cost?
Before repairs are performed we will provide an estimated cost. When diagnosis and testing is required to identify the cause of an issue you will be updated as testing is carried out. If the scope of a repair changes we will update you.

What is the difference between genuine parts, OEM parts, aftermarket new, remanufactured, and used parts?
All four have a use in performing repairs and should be selected according to availability, vehicle specifics and your personal needs. We evaluate a number of factors before making a part recommendation.

  • A genuine part is produced for or by the manufacturer that produced the vehicle.
  • OEM parts are the same as genuine except they are sourced directly from the company that produced them. The warranty will most likely differ between genuine and OEM.
  • An aftermarket part is manufactured by a source other than the original manufacturer.
  • A remanufactured part was previously used and is reconditioned to meet or exceed original specifications.
  • Used parts are sourced from an auto recycler. They have a limited warranty and finding the exact matching part may be problematic.

Is there a charge to inspect my car?
Yes, our knowledge and experience is used to inspect your vehicle. Often special equipment is required. However when you go ahead with repairs the overall cost is reduced due to partial disassembly already performed.

Do I need an appointment for a repair?
Appointments are always best. If your vehicle did happen to breakdown unexpectedly we will always do everything we can to assist.

Why does the amount of labor vary between different repairs or different vehicles?
The different designs of the vehicles, locating and testing or replacing different parts or even the condition or use of the vehicle all impact the time needed to perform repairs. As an example a modified vehicle with a turbo charged V6 engine will take more time to repair than a 4 cylinder due to limited room and complexity.

Why does my car need maintenance if it's running fine? 
The reason behind regular servicing is to monitor wear and tear. Regular maintenance of your vehicle protects your investment, helps to prevent breakdowns, and will reduce the cost of repairs in the future.

What will happen if I do not perform required repairs now?
We will advise you on the priority and ramifications of not performing repairs. We will prioritize the repairs in the order of safety, reliability and comfort.

Do you do Qld safety certificates?
Yes, we are authorized to perform Qld Safety certificates.

Do I still have to pay if my car fails a Safety certificate?
Yes, the cost is for the inspection. If your car does not pass, we can repair the vehicle to enable it to pass or you can make other arrangements. You have 14 days to have the car reinspected free of charge. Please remember all safety certificate inspections are performed to the National Code of Practice.

Do you perform Qld Modification Plates?
Yes we have an Approved person for QLD Modification plates on staff.

Will it void my warranty if you perform my log book service?
No. We can perform a log book service without fear that it will affect your new car warranty. We perform the service as per the manufacturer’s instructions and to a higher quality and a more completive price. We have all the latest computer diagnostic equipment so you know your vehicle is in safe hands.

Do you use genuine parts?
We use a mix of genuine and aftermarket parts when performing service and repairs. We always use what is best suited and most cost-effective. Aftermarket parts are often the same quality at a better price. We use and recommend Penrite oils and other high quality brands like, Wesfil, Cooper, K and M, NGK, Bendix, DBA, KYB, MCA and Haltech.

How often should I get a wheel alignment?
It is considered good practice to have a wheel alignment performed whenever you have tyres replaced. Pot holes, tyres bumping curbs and general wear and tear, all takes its toll on your vehicles wheel alignment. During every service we inspect tyre wear and drivability and will advise if your vehicle will benefit from a wheel alignment.

What are your operating hours?
Monday to Friday 8.00am to 5.00 pm

What makes and models do you service?
All makes and models. We do however specialize in modified and performance vehicles.

How does your pricing work?
We provide an estimate on work prior to commencing the work.

What happens if the work required exceeds the original estimate?
We will call before we carry out any additional work that will take the cost above the original estimate.

Can I tell you what I want done with my car?
Yes, you can tell us what you want done to your vehicle. We encourage you to talk to us about what you want to achieve.

How early or late can I pick up or drop off my car?
If you need to drop off or pick up outside our normal opening hours we can make arrangements to assist.

How can I get home/to work from your workshop?
If you live or work close by then we can drop you off. We will also take you to public transport if required.

When do I pay?
Pay on pick up. Occasionally we will require a deposit for special order parts.

What payment methods do you accept?
Cash, credit cards and Eftpos.

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